Sify offers end-to-end Learning Infrastructure services that address the challenges faced by enterprises at different stages of a Learning Management System (LMS) implementation lifecycle. Sify's seasoned team of learning consultants has implemented various LMS platforms such as Saba, LiveWire, SumTotal, GeoLearning, Plateau and CornerStone.
Sify is a registered Saba Global Content Partner and a Saba Regional Service Partner in APAC.
Sify's Learning Infrastructure services includes:
- business consulting
- implementation and configuration
- customizations, integration, and reporting
- help desk setup and training
Business consulting services help organizations identify a roadmap for selecting, implementing, and aligning the LMS platform to accomplish organization-wide learning objectives. Sify’s consultants work with the organization to analyze the existing learning infrastructure and map processes, learners and courses to identify the right LMS platform. The outcome of this exercise is a detailed document that lists the guidelines to implement the LMS.
Implementation and Configuration
Sify has successfully executed several grounds-up LMS implementations as well as upgrades for enterprise customers. In addition, Sify has extensive experience in consolidating fragmented learning systems into a unified global learning platform for large multinational corporations. Sify’s consultants have expertise in configuring the LMS to meet specific business requirements. Sify’s seasoned team can configure the LMS to address business rules, processes, and workflows specific to various business divisions and groups within the enterprise.
Customizations, Integration, and Reporting
Sify has capabilities in customizing the LMS solution to meet specific business needs that are not met by the out-of-the-box functionality. These customizations can range from new front-end workflow modifications to integrations with various enterprise systems. Sify has implemented middleware for LMS applications by developing web services that extend the functionality and capability of the LMS.
Sify has integrated LMS platforms with most enterprise business application systems, such as ERP, HCM and CRM. Sify has delivered single sign-on functionality to a large number of users.
Sify’s LMS team can help configure all the out-of-the-box reports or build custom reports to help monitor the usage and effectiveness of the LMS.
Help Desk and Training
Sify’s LMS Help Desk services provide an organization a centralized LMS support infrastructure that guarantees end-user support, promotes LMS usage among the employees and helps meet learning objectives. Help Desk services include L1 and L2 support over phone and email on a 24X7 model for geographically distributed customers. Help Desk services are also available for administration of the LMS, allowing an organization to concentrate on the training that needs to be imparted across the enterprise. While Help Desk services are currently available only in English, Sify has the capability to provide local language support on a need basis. In addition, Sify can provide end-user training services to customers for imparting knowledge on LMS functionality, navigation, and administration.